Questions about your legal rights and account
Use the Security flag in your Account Settings immediately. Our fraud team will lock your account and contact you within two hours during business days. We'll walk you through re-verification and restore access once confirmed. Check your email and live chat for urgent updates — do not share your password or verification codes with anyone, including support staff.
Yes. Email our support team from the address registered to your account with the subject 'Data Export Request.' Include your account ID. We'll compile your full transaction history, profile data and any dispute records into a file and send it within five business days. You can use this to verify your account or transfer records elsewhere.
We delete contact details and device history within 30 days of account closure. Transaction records are kept for seven years to comply with financial regulations — these are encrypted and separated from your personal profile. You can request deletion of any dispute records that do not involve pending claims or chargebacks.
No. We do not sell or share your contact details with marketers or third parties outside our payment processors and fraud-prevention partners. Those partners operate under strict confidentiality agreements and only access data necessary to process your deposits via DANA, OVO, GoPay or QRIS and verify withdrawals.
Open a dispute ticket through your Account Settings or email support with proof (screenshot, transaction ID, deposit confirmation). We investigate within five business days and provide a written decision. If we find an error, we will refund or correct the charge immediately. Disputes involving your bank or payment processor are escalated to them directly.
Send an account closure request to our support email from your registered address. Include your account ID and confirm you've withdrawn any remaining balance — we cannot hold funds in a closed account. Closure is processed within two business days. After closure, you cannot reopen the same account; any new account is treated as a fresh registration.
Disputes depend on local law where you are located. We follow the regulations of the jurisdiction in which you access the platform. If you are playing from Indonesia, Indonesian financial regulations and consumer protection laws apply to payment disputes and account security issues. Specific terms are detailed in your account agreement when you register.
